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REGIONAL LAUNCHES NEW ENHANCED WEBSITE
December 19, 2013

Rochester, NY - A new enhanced website is the first in a series of new marketing initiatives introduced by Regional Distributors, Inc. The Regional brand focuses on convenience and ease with trusted brands and quality commercial products all available from a streamlined, one-stop source. The company's commitment to providing convenience, ease, and exceptional customer experiences is reflected in Regional’s new website that features a clean, open design, streamlined layout and navigation, and useful product information relevant to the Regional customer.

The new site shares the story of who Regional is and the company's mission to deliver exceptional customer service through the use of thoughtful testimonials, relevant product and market information, and educational information and tips to help customers create sustainable change for their business and the environment. For example, the Sustainability page summarizes personalized green services offered by Regional to help customers reduce costs, labor, and resources and increase efficiency and safety. Additionally, simple tips and best practices are outlined on the Green Cleaning page to guide customers as they develop green leadership initiatives. A number of the company’s green initiatives implemented within their 60,000 square foot Mount Read Blvd. headquarters are also shared on the Regional Working Green page and demonstrate Regional’s professional and personal commitment to preserving and protecting the environment for future generations.

Along with the launch of the new website, Regional will also be introducing new marketing initiatives, such as newly designed promotional material, vehicle graphics, and an expanded online and social media presence. These, and other soon to be announced initiatives, are part of the company’s strategic long-term plans guaranteed to further advance Regional’s continuous growth and ability to provide customers exceptional service and the convenience, ease, and value of a streamlined supply source.


About Regional Distributors, Inc.


Regional Distributors, Inc. is one of the largest and fastest growing wholesale distributors of paper, packaging, janitorial, laundry and hospitality, food service, ice cream, frozen yogurt, commercial warewashing, and green products and solutions in Western New York and the Albany area. The company is the premier distributor to over 2,500 valued customers that include hotels and motels, independent and chain restaurants, coffee and ice cream shops, hospitals, colleges and schools, grocery stores, stadiums, and many other corporate, institutional, and independent businesses from a range of markets.

 

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​Creating Exceptional Customer Service Experiences

 


"Any business looking to experience phenomenal and attentive service should look to Regional Distributors, Inc. Daily operations run a lot smoother on my end because communication with them is always easy and painless – from the minute we inquire about a product for a specific solution to the prompt, accurate delivery of orders. They know what we need when it comes to service and products and deliver the best of both. The proactive and helpful nature of their staff makes partnering with Regional an easy decision.”

Collin Reid, Executive Chef, Rochester Plaza Hotel, Rochester, NY



Also See

 

 

Tip 

Don’t see a specific product or solution to meet a unique need? Our Sales Specialists can provide invaluable time and cost savings recommendations to help you find the exact product to get the job done. Contact us today.

 

Creating Exceptional Customer Service Experiences

"I have been so impressed by the support and service provided by Regional Distributors. In a world where one-on-one customer service has virtually disappeared, the Regional Distributors team has proved otherwise and stand as an example for the rest of the industry to follow. Regional has made every attempt to help our business by providing alternative product solutions, thus reducing costs, and present themselves with superior communication skills and genuine interest. They are the definition of a true Team Player and should be congratulated for providing customer service and support well beyond the expectations of CP Rochester."

Jessica Fowler, Business Services Coord., CP Rochester, Rochester, NY

          *          *          *          *          

"The sales and support staff at Regional Distributors always responds quickly to any questions we might have in regard to products or applications. I can keep my focus on my business because Regional knows how to get it right and they do business the way it should be done. The great people that work at Regional make them an outstanding company."

Steve Pilger, Owner, Pontillo’s Pizza, Bushnell’s Basin, NY

          *          *          *          *          

"It is obvious to us that everyone at Regional Distributors is truly dedicated to ensuring their customers are fully satisfied. No matter what we have needed, whether it is products or services, we can always depend on prompt and reliable service. When we had a challenging cleaning situation, our salesperson Mary Lou Taylor worked with us bringing samples and conducting equipment demos until we were able to find the right solution. In short, the services provided to us by Regional have been outstanding."

Dawn Richenberg, General Manager, Rochester Airport Holiday Inn, Rochester, NY

          *          *          *          *          

"I would recommend Regional Distributors without any hesitation. They provide quality products and an ease of doing business. The most valuable resource they provide, however, is excellent customer service. My deliveries are on time, accurate, and if there is any concern our salesperson Brandon Corsaro is quick to rectify any situation with true concern. We look forward to continuing our relationship with Regional as our provider for products that help our business continue to succeed. We urge other businesses to encounter the same positive experiences with Regional."

Dave Muscoreil, Owner, Muscoreil’s Fine Desserts & Bistro, North Tonawanda, NY

         *          *          *          *          

"The services we've received from Regional Distributors have been exceptional. The timeframe in which orders are delivered is extremely fast and we've never received even one complaint about the quality of products or service. We've had a wonderful experience working with the company and look forward to continuing our business with Regional Distributors."

Cheryl Hinrich, Purchasing Coordinator, Arc of Monroe County, Rochester, NY

         *          *          *          *          

 

"In addition to excellent customer service, Regional Distributors has worked diligently to ensure that our operating expenses are kept in line. Since we started working with Regional, we have reduced our costs 12%, without sacrificing quality or results. In fact, in many cases we have been able to improve quality and overall results at a lower cost. In today’s environment, it is reassuring to have a partnership with a company who is always there for your and looking out for your best interests."

Dawn Richenberg, General Manager, Rochester Airport Holiday Inn, Rochester, NY

Also See

 

 

Tip 

Don’t see a specific product or solution to meet a unique need? Our Sales Specialists can provide invaluable time and cost savings recommendations to help you find the exact product to get the job done. Contact us today.

 

Creating Exceptional Customer Service Experiences

"I have been so impressed by the support and service provided by Regional Distributors. In a world where one-on-one customer service has virtually disappeared, the Regional Distributors team has proved otherwise and stand as an example for the rest of the industry to follow. Regional has made every attempt to help our business by providing alternative product solutions, thus reducing costs, and present themselves with superior communication skills and genuine interest. They are the definition of a true Team Player and should be congratulated for providing customer service and support well beyond the expectations of CP Rochester."

Jessica Fowler, Business Services Coord., CP Rochester, Rochester, NY

          *          *          *          *          

"The sales and support staff at Regional Distributors always responds quickly to any questions we might have in regard to products or applications. I can keep my focus on my business because Regional knows how to get it right and they do business the way it should be done. The great people that work at Regional make them an outstanding company."

Steve Pilger, Owner, Pontillo’s Pizza, Bushnell’s Basin, NY

          *          *          *          *          

"It is obvious to us that everyone at Regional Distributors is truly dedicated to ensuring their customers are fully satisfied. No matter what we have needed, whether it is products or services, we can always depend on prompt and reliable service. When we had a challenging cleaning situation, our salesperson Mary Lou Taylor worked with us bringing samples and conducting equipment demos until we were able to find the right solution. In short, the services provided to us by Regional have been outstanding."

Dawn Richenberg, General Manager, Rochester Airport Holiday Inn, Rochester, NY

          *          *          *          *          

"I would recommend Regional Distributors without any hesitation. They provide quality products and an ease of doing business. The most valuable resource they provide, however, is excellent customer service. My deliveries are on time, accurate, and if there is any concern our salesperson Brandon Corsaro is quick to rectify any situation with true concern. We look forward to continuing our relationship with Regional as our provider for products that help our business continue to succeed. We urge other businesses to encounter the same positive experiences with Regional."

Dave Muscoreil, Owner, Muscoreil’s Fine Desserts & Bistro, North Tonawanda, NY

         *          *          *          *          

"The services we've received from Regional Distributors have been exceptional. The timeframe in which orders are delivered is extremely fast and we've never received even one complaint about the quality of products or service. We've had a wonderful experience working with the company and look forward to continuing our business with Regional Distributors."

Cheryl Hinrich, Purchasing Coordinator, Arc of Monroe County, Rochester, NY

         *          *          *          *          

 

"In addition to excellent customer service, Regional Distributors has worked diligently to ensure that our operating expenses are kept in line. Since we started working with Regional, we have reduced our costs 12%, without sacrificing quality or results. In fact, in many cases we have been able to improve quality and overall results at a lower cost. In today’s environment, it is reassuring to have a partnership with a company who is always there for your and looking out for your best interests."

Dawn Richenberg, General Manager, Rochester Airport Holiday Inn, Rochester, NY