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MISSION & VALUES

"Innovation Distinguishes Between a Leader and a Follower." Steve Jobs

Innovation. It’s about building momentum, pushing limits, and taking action to produce better products and processes. At Regional Distributors, Inc. we may not be operating in the most innovative industry, but we still have the opportunity to be innovative in how we work with our customers and the solutions we offer. Driven to support our customers, the team at Regional strives to evoke meaningful and thoughtful leadership discussions to contribute to the evolution of our business, our customers’ businesses, and the industry as a whole.

David ScalenVice President, Owner & General Manager


Mission

Regional Distributors, Inc. is committed to providing the highest level of quality and service to our customers. We achieve this by drawing on the synergies between our skilled and dedicated workforce and the utilization of leading-edge technology and equipment.


Value Proposition

Regional Distributors, Inc. is a trusted partner to Western NY and Albany businesses who are dissatisfied with inefficient commercial products that do not meet unique business needs and customer service that often falls short of expectations. Regional Distributors, Inc. is a one-stop, streamlined supply source for quality commercial cleaning, paper, food service, dishwashing, and green products that are proven to reduce time, labor, and costs allowing your business to operate more efficiently. Unlike impersonal big-box and enterprise companies whose customers are just a number in a database and quality is replaced with quantity, our local, veteran-hiring, family- and woman-owned business works individually with each of our customers. Your success is our success and our team focuses our expert industry knowledge, advanced technologies, and enthusiastic energy to create customized solutions designed to not only exceed, but transform expectations. 

We proudly add value to our partnerships by creating exceptional customer service experiences delivering the efficient solutions you need and the exemplary service you deserve.


Core Principles & Values

  • Passionately focus on driving customer success.
  • Be brilliant at the basics.
  • Service the customer with infectious enthusiasm.
  • Employ the right people – the most important component of our success.
  • Have a passion for excellence.
  • Drive down operational costs and maintain flexibility for competitive advantage.
  • Create a clear, simple, reality-based vision and communicate it to all.
  • Possess enormous energy and the ability to energize others.


                                                           

 

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Also See


About | History | Our Team | Products 
Sustainability | Regional Working Green 
Awards & Distinctions | News

 


Creating Exceptional Customer Service Experiences


"Regional Distributors, Inc. has supplied excellent order accuracy and customer service at the Dinosaur Bar-B-Que for a number of years. Dave Scalen and his team are more than just a supplier, 
they take a genuine approach to solving business concerns and cost savings. I appreciate our relationship and their dedication to us as a vendor."

Jim Clancy, Director of Catering & Concession Operations, Dinosaur Bar-B-Que Restaurants




 

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