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OUR TEAM

Your Business Is Our Business

As a proud local, family-owned, veteran-hiring, and NYS certified Women’s Business Enterprise, we understand that the way a business treats its customers is critically important to successful partnerships; that's why our company culture is centered around the fundamental values of trust, respect, reliability, and attentiveness. At Regional Distributors, Inc. your success is our success and we value the strong and transparent partnerships we create with our customers. We are in partnership with you to ensure that you have the quality products you need and superior customer care you deserve.

Our Account Managers pride themselves on being product and solutions specialists and have earned the reputation of being exceptionally service-orientated and dedicated to our customers' ongoing success. Our team will conduct ongoing in-depth assessments of your facility and recommend the products that will be most efficient and cost effective. Trained to be responsive and knowledgeable, our account managers will set your mind at ease when making decisions about the products and solutions that will work best for your specific product, solution, and budget needs.

Our Customer & Sales Support Team takes pride in providing professional, friendly, and responsive support to ensure that every customer experience is exceptional. Whether inquiring about a product, placing an order, determining delivery requirements, or relaying feedback, rest assured that our Customer Service team is attentively listening to your needs to deliver quality service and complete satisfaction.

Our Warehouse Operations Team and Drivers understand that without accurate and timely shipments, little else matters. That’s why our distribution professionals refine processes and procedures to continuously perfect our reliability and responsiveness.

As a company, we pride ourselves on recruiting top talent in the industry and working with the latest advanced distribution technologies for one common goal – to deliver our customers a “Total Package” of the best solutions and quality products from trusted brands with superior customer care. 

Learn more about our staff members below and visit our Employment page to join our team dedicated to excellence.


Leadership Team



NYS Certified Woman Owned Business Enterprise MWBE

Tracy Scalen
President, Director of Finance, Owner

Tracy Scalen directed a wide range of responsibilities when Regional rolled out their first trucks in 1994. She oversaw everything from operations and finance to customer care and human resources, all the while being a source of inspiration and encouragement to Dave Scalen, her husband and Vice President of Regional. As President, she has been the heart of Regional working and nurturing every aspect of the company for growth and success. 

Scalen holds a B.S. in Psychology from the University of Buffalo and previously worked as a sociotherapist at Crestwood Children's Center. Outside of work, she enjoys gardening, reading, and caring for her three children.

Regional Distributors is a NYS certified Women’s Business Enterprise. WBE certification validates that a business is at least 51 percent owned, controlled, operated, and managed by a woman or women. As a certified women-owned business enterprise, Regional Distributors is proud to promote equality of economic opportunities, eliminate barriers to minority and women participation in state contracts, and support New York State’s economy with increased access to opportunities for minority and woman-owned businesses.


 


David Scalen
Vice President, General Manager, Owner

David Scalen started Regional Distributors in 1994 with his wife Tracy, President and Director of Finance, after recognizing increased opportunity in the marketplace. Led by his passion for delivering the highest level of quality and service to customers, Scalen helped grow Regional into the multi-million dollar business it is today. As Vice President, he continues to expand Regional’s growth and outstanding service reputation and directs major account sales, acquisitions, finance, and purchasing, as well as oversees the company's management team. 

Scalen has worked in the wholesale distributing industry for over 20 years and started as a salesman at Oken Distributors. During his time at Oken, he worked with Charlie LaRocca who he strategically recruited in 2003 as Regional’s Vice President of Sales. Scalen holds a B.S. in Political Science and Pre-Law from the University of Buffalo. Outside of work, he enjoys reading, music, keeping fit, playing guitar, and enjoying time with his three children.


 


Charlie LaRocca
Vice President of Sales

Charlie LaRocca has more than 35 years of experience in the wholesale distributing industry. As Regional's Vice President of Sales, LaRocca uses his talented expertise and insight to continually recruit and grow a dynamic and vibrant sales force. Since joining Regional, LaRocca and his sales team have increased sales fourfold with sales projections showing continuous growth.

Prior to Regional, LaRocca worked as a sales manager and partner at Oken Distributing. Owner David Scalen recruited LaRocca in 2003 after working with him at Oken and recognized him as an vital asset needed to support and advance Regional’s growth. LaRocca graduated from Monroe Community College with an A.S. in Business Administration. A father of two, LaRocca enjoys reading, outdoor exercise, and experiencing new restaurants.


 


Mary Deacon
Director of Business Operations

Mary Deacon began her career at Regional Distributors in 2002 as a Customer Service Representative. She played a large role in the integration of the company's acquisition, as well as assisted with the conversion of a new computer system in 2003. Her proactive work ethic, strong analytical and organizational skills, and dedication to customers and staff helped her quickly rise within the company. She has become vital to Regional’s daily operations and takes pride in being part of a team that perpetuates positive energy and continuous momentum. In addition to overseeing vendor contracts, bids, customer pricing, and major accounts, Deacon is also responsible for IT special projects, service technicians, and the smooth and efficient flow of day-to-day operations.

Deacon’s background in the wholesale distribution industry began with several years of experience at RMA/Kolko Corporation after graduating from Monroe Community College with an Associate's Degree in Liberal Arts. She also spent 14 years as a payroll specialist and software tester at Paychex. In her spare time she enjoys spending time with her husband and two daughters, gardening, reading, camping, and listening to music.


 


Angel Aguayo, USMC (Ret.)
Director of Operations

Angel Aguayo started his career with Regional Distributors in 2015 as part of the route driver team. His strong work ethic, professionalism, and innovative and collaborative ideas quickly made him a stand out team member, elevating him to his current position. He retired from the United States Marine Corps in 2004 after 22 years of service achieving the highly respected rank of Master Sergeant. His military background consists of police investigations, accident reconstruction, protective service, and recruiting, however, the greatest skill he brings to Regional is his leadership expertise. His prime objectives as Director of Operations are simple - support the mission and vision of Regional and ensure the welfare of the company’s drivers and warehouse staff, while at the same time looking for ways to improve upon the efficiency of the department.

Angel has attended numerous educational institutions during his years of service. Approximately 10 of his 22 years of service were spent deployed overseas and around the world. His personal military awards include Meritorious Service Medal, Navy & Marine Corps Commendation Medal, Navy and Marine Corps Achievement Medal with gold star, and Good Conduct Medal with silver star. Angel also spent several years in the Nuclear Security Industry after leaving the Marines.

When not working, Angel enjoys spending time with his family. He also enjoys the outdoors, camping, and woodworking.









Lance Boyington
Director of Purchasing

Lance Boyington began with Regional in 2008 as an intern. His innovative insight, impressive education, and enthusiasm to grow with the company awarded him a permanent team position in 2010. He has continually aided in Regional’s growth into the successful company it is today and adds to the company’s culture of flexible and efficient management. As Director of Purchasing, he oversees inventory and pricing for the company. Additionally, he investigates and integrates innovative new products to benefit customers and to ensure they are current with the latest industry trends and advancements. 

Boyington holds a B.S in Economics from Hobart and William Smith Colleges and M.S. in Finance from the Simon Business School at the University of Rochester. In his free time, he enjoys sports, motorcycle riding, boating, traveling, and enjoying time with family and friends.


 




Amanda Kelley
Director of Marketing & New Business Acquisition

Amanda Kelley joined the Regional team in 2013 and is responsible for the company’s marketing, branding, communications, social media, new business, and CRM initiatives. Her six years as a Photo Editor at TV Guide Magazine in New York City and four years as the Director of Marketing & Communications for Student Auxiliary Services at the Rochester Institute of Technology (RIT) have given her the opportunity to work on numerous integrated marketing strategies and campaigns. Her impressive work expertise, energetic personality, and passion for marketing have made her a welcomed new member of the Regional family. 

Kelley holds both a B.F.A. in Advertising Photography and M.S. in Communication & Media Technologies from RIT. In addition to spending time with her young nephews and sister, she also enjoys biking, watching movies, and reading.





Alyssa Torpy
Sales Support Manager


Alyssa Torpy joined Regional Distributor in 2011 as a Sales Support & Internal Sales Associate and has become a highly esteemed team member. She brings valuable training, staff management, and customer service expertise from her past experience as a Trainer at Panera Bread and Management Trainee at Enterprise Rent a Car. Her dedication to effective teamwork and commitment to delivering customers above-and-beyond service recently awarded her a promotion to Sales Support Manager. In her new role, she manages the sales support and internal sales department ensuring both staff and customer requests are meet in a timely, accurate, and proactive manner. She also assists with processing orders, maintaining pricing, and supports outside sales representatives with customer management.

Torpy holds a B.S. in Communications & Media Management from SUNY Fredonia. Outside of work, she enjoys playing volleyball and is an assistant coach for the Our Lady of Mercy high school women’s volleyball team, as well as an assistant travel coach with the Paradigm Volleyball Club. She also enjoys traveling and spending time with family and friends.


 


Sarah Amell
Credit and Collections Manager


Regional’s Credit & Collections Manager Sarah Amell has been an integral team member since she began earlier in 2013. In a short period of time, she has used her expertise dealing with DSO to increase money flow to the company. Her additional responsibilities include setting up new customer accounts, daily payments, collections, accounts receivable, and working closely with the sales team and customers to ensure timely payments and outstanding customer satisfaction.

Prior to joining Regional, Amell was a Market Manager at Sherwin-Williams and oversaw pricing, accounts receivable, sales, retail management, customer and contractor relations, and inventory control. She applies her robust management background and cheerful personality to support her team members, customers, and the company as a whole. Beaumont holds a B.S. in Business Marketing from SUNY Brockport. Outside of work, she enjoys playing volleyball, working out, and spending time with family and friends.





Heath Clester
Contract and Pricing Administrator

Heath Clester began overseeing shipping, receiving, and all daily warehouse operations when he first started at Regional in 2002. His devotion to Regional’s customers and commitment to reliability and productivity to ensure exceptional customer care has made him an esteemed team member. Today, as Regional’s Contract and Pricing Administrator, Clester manages and maintains all customer and vendor contract pricing and bid opportunities.

Clester holds a B.S. in Secondary Education from SUNY Oswego where he also majored in Physics. In his spare time, he enjoys camping, hiking, hunting, and enjoying time with his wife and four children.



Account Managers



David Scalen
Vice President, General Manager


Charlie LaRocca
Vice President of Sales


Brandon Corsaro
Territory Manager Buffalo/Niagara


Sarah DeVogelaere
Territory Manager





Rino Salemme
Territory Manager


Mike Schmitz
Territory Manager


Mary Lou Taylor
Territory Manager


Jason Volkmuth
Territory Manager





David Wegman
Territory Manager





Customer & Sales Support



Alyssa Torpy
Sales Support Manager


Cassie Liberatore
Sales Support Associate, Inside Sales Representative


Robb Yoder

Sales Support Associate, Inside Sales Representative




Rika Stoller

Receptionist


Alison Bryan
Executive Assistant




Warehouse Operations



Angel Aguayo, USMC (Ret.)
Operations Manager


Jim Pierson
Warehouse Day Supervisor



Jim Keefe
Warehouse Night Supervisor



Mission

Regional Distributors, Inc. is committed to providing the highest level of quality and service to our customers. We achieve this by drawing on the synergies between our skilled and dedicated workforce and the utilization of leading-edge technology and equipment.



Value Proposition

Regional Distributors, Inc. is a trusted partner to Western NY and Albany businesses who are dissatisfied with inefficient commercial products that do not meet unique business needs and customer service that often falls short of expectations. Regional Distributors, Inc. is a one-stop, streamlined supply source for quality commercial cleaning, paper, food service, and green products that are proven to reduce time, labor, and costs allowing your business to thrive. Unlike impersonal big-box companies whose customers are just a number in a database and quality is replaced with quantity, our local, veteran-hiring, family- and woman-owned business works individually with each of our customers. Your success is our success and our team focuses our expert industry knowledge, advanced technologies, and enthusiastic energy to create customized solutions designed to not only exceed, but transform expectations. 

We proudly add value to our partnerships by creating exceptional customer service experiences delivering the streamlined supply solution you need and the exemplary service you deserve.



Core Principles & Values

  • Passionately focus on driving customer success.
  • Be brilliant at the basics.
  • Service the customer with infectious enthusiasm.
  • Employ the right people – the most important component of our success.
  • Have a passion for excellence.
  • Drive down operational costs and maintain flexibility for competitive advantage.
  • Create a clear, simple, reality-based vision and communicate it to all.
  • Possess enormous energy and the ability to energize others.

Join our enthusiastic and dynamic team dedicated to excellence. View career opportunities >


Customer Testimonials
Creating Exceptional Service Experiences


"Regional Distributors is more than just a trusted supplier – they are an attentive friend who genuinely cares about the success of Xerox and creating exceptional experiences for our staff and guests. One example would be door matting Dave Scalen recommended after seeing our new entrance in Xerox Tower. To make the entrance more inviting, he recommended attractive, durable mats that made the entire area more appealing. Within hours of placing the new mats, numerous occupants and visitors were commenting on how much nicer the entrance looked. Regional Distributors continuously exceeds our expectations by not only delivering the products and service we need, but also the solutions we didn't know we needed to optimize our operations. Their team delivers invaluable one-on-one service that makes them our distributor of choice for our janitorial supplies and equipment.”

Mark Glickman, Associate Director of Operations, Xerox Square, Buckingham Properties

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"In my 15 years as President of our company, we have gone through many chemical and paper supply vendors. I wish we had found Regional from day one. Their extraordinary level of expertise and honesty is the best in the business. The product lines they carry have helped us keep our costs down and employees and customers beyond satisfied. If we ever have an issue, I know that Jason, our Account Manager, is a very quick call away. He has been able to solve so many of our problems from training to reprogramming machines. Most companies can deliver the product and then slack on the services, but Regional does an exceptional job on both. They are always coming up with new ways to reduce our costs in terms of pricing and product mix. I have highly recommended Regional to numerous hotels and restaurants and will continue to do so because I truly believe in their company and know that they believe in us.”

Tarpan Patel, CHA, President, Hemisphere Management 

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"I’ve had the pleasure of working with Regional Distributors for the past 12 years and have experienced outstanding outcomes. Dave Scalen and his team go above the rest to know business trends and buying opportunities that will benefit their customers, and are extremely innovative when recommending the best solutions for my needs, while always upholding my high quality standards. They consistently supply excellent order accuracy and customer service and always take a genuine approach to solving business concerns and cost savings. I have gained more success from Dave's guidance than I have from attending seminars and trade shows, and I truly appreciate their genuine dedication to our success.

Jim Clancy, Director of Catering & Concession Operations, Dinosaur Bar-B-Que Restaurants

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“I've been working with Regional Distributors for the entire 20+ years I've been in business. Not once in that time have I ever been let down, or felt I wasn't getting the best price and service for my multiple businesses. Seeing and talking with Charlie LaRocca (VP of Sales) or Dave Scalen (owner and VP) on a weekly basis makes all the difference in the world. They know my business needs and are always looking down the road for new and better products to help us grow. They are the best in the business and are truly committed to helping their customers build their own businesses.”

Mike Calabrese, Owner and General Manager, Java’s Cafe & Good Luck Restaurant 

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"I have been so impressed by the support and service provided by Regional Distributors. In a world where one-on-one customer service has virtually disappeared, the Regional Distributors team has proved otherwise and stand as an example for the rest of the industry to follow. Regional has made every attempt to help our business by providing alternative product solutions, thus reducing costs, and present themselves with superior communication skills and genuine interest. They are the definition of a true Team Player and should be congratulated for providing customer service and support well beyond the expectations of CP Rochester."

Jessica Fowler, Business Services Coordinator, CP Rochester

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"The sales and support staff at Regional Distributors always respond quickly to any questions we might have in regard to products or applications. I can keep my focus on my business because Regional knows how to get it right and they do business the way it should be done. The great people that work at Regional make them an outstanding company."

Steve Pilger, Owner, Pontillo’s Pizza Bushnell’s Basin

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"Any business looking to experience phenomenal and attentive service should look to Regional Distributors, Inc. Daily operations run a lot smoother on my end because communication with them is always easy and painless – from the minute we inquire about a product for a specific solution to the prompt, accurate delivery of orders. They know what we need when it comes to service and products and deliver the best of both. The proactive and helpful nature of their staff makes partnering with Regional an easy decision.”

Collin Reid, Executive Chef, Rochester Plaza Hotel

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“A reliable supplier that offers popular frozen yogurt toppings that makes our customers smile and quality products we can rely on is everything to our business. The cherry on top of the sundae though is a supplier that exceeds customer service expectations with outstanding flexibility and responsiveness to our unique needs. Our rep Mike Schmitz works hard to accommodate every request, small or big, with genuine enthusiasm and is always accessible to answer our questions and discuss the perfect solutions. Regional Distributors is a true partner dedicated to our success and understands how to make not only our customers smile, but us as well.”

Jon Crabbe, Owner, Yolickity Frozen Dessert Bar

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"It is obvious to us that everyone at Regional Distributors is truly dedicated to ensuring their customers are fully satisfied. No matter what we have needed, whether it is products or services, we can always depend on prompt and reliable service. When we had a challenging cleaning situation, our salesperson worked with us bringing samples and conducting equipment demos until we were able to find the right solution. In addition to excellent customer service, Regional has worked diligently to ensure that our operating expenses are kept in line and have reduced our costs without sacrificing quality or results. In fact, in many cases we have been able to improve quality and overall results at a lower cost. In today’s environment, it is reassuring to have a partnership with a company who is always there for you and looking out for your best interests. In short, the services provided to us by Regional have been outstanding."

Dawn Richenberg, General Manager, Holiday Inn Downtown Rochester

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"I would recommend Regional Distributors without any hesitation. They provide quality products and an ease of doing business. The most valuable resource they provide, however, is excellent customer service. My deliveries are on time, accurate, and if there is any concern our salesperson Brandon Corsaro is quick to rectify any situation with true concern. We look forward to continuing our relationship with Regional as our provider of products that help our business continue to succeed. We urge other businesses to encounter the same positive experiences with Regional."

Dave Muscoreil, Owner, Muscoreil’s Fine Desserts & Bistro

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"The services we've received from Regional Distributors have been exceptional. The timeframe in which orders are delivered is extremely fast and we've never received even one complaint about the quality of products or service. We've had a wonderful experience working with the company and look forward to continuing our business with Regional Distributors."

Cheryl Hinrich, Purchasing Coordinator, Arc of Monroe County

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"Regional’s large stock of inventory and prompt delivery is a very important factor in the repair and maintenance of our vehicles. We have had only pleasant interactions with the sales, delivery, and customer support staff and businesses that choose Regional Distributors as a vendor will be very satisfied." 

Deborah McGowan, Director of Transportation, Rush-Henrietta Central School District 

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"When choosing a supplier, price is always one of the key factors that determines who will receive the business. Regional isn't only the company that has the best value, they also provide invaluable recommendations for highly efficient products and cost-saving alternatives. Dave Scalen goes out of his way to help each of our dining units evaluate their needs and provide specific products that work best. He also acts as a sustainability advisor to Dining Services to help increase efficiency and reduce our resource consumption. If you’re looking to make a change in supplier, I highly recommend Regional Distributors."

Dean Engdahl, Associate Director of Dining Services, Rochester Institute of Technology

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"Joyful experience" is the term that comes to mind to define our partnership with Regional Distributors, Inc. Every single staff person, from the customer service reps to delivery men, have been nothing less than absolutely cheerful and helpful. No matter how complicated our request, they go above and beyond by accommodating our needs with complete attentiveness and are genuinely happy to help in any way possible."

Raymond Klem, Calvary St. Andrew's Emergency Food Cupboard

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"We have been delighted with the personal attention that Regional Distributors provides. As we launched our new business, Dave Scalen and the Regional team recommended the perfect products for our exact needs, were patient with us as we learned, and were flexible shifting our orders based on our changing business needs. Regional has been a fantastic partner to Real Food & Fitness and we look forward to many years working together!"

Anissa Buckley, President, Real Life Food and Fitness

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"The customer service team and drivers at Regional Distributors, Inc. are some of the most impressive people we work with and never hesitate to go above-and-beyond to meet our needs. They truly understand the meaning of ‘exceptional customer service’ and save me time by being exceedingly attentive, efficient, and responsive – qualities of the utmost importance to any busy person strapped for time. Regional's hard-working team of drivers and customer service representatives are truly their greatest asset and we sincerely appreciate their terrific service." 

Cindy Haynes, Housekeeping, Genesee Country Village and Museum

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“Working in the food service industry, I know how important excellent customer service is, and so does the staff at Regional Distributors, Inc. They go out of their way to accommodate all of our needs – whether it’s an early delivery request or last-minute order change – and consistently prove that they genuinely care and are eager to help their customers.”

Terry McMillan, Production Manager at Dining Services, Rochester Institute of Technology 

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“The Holiday Inn Express Greece has been extremely happy with Regional’s recommendation to switch to U S Chemical laundry chemicals. My laundry staff are pleasantly surprised at how great the chemicals smell and were happy to see the well-known and trusted brands of all® and Snuggle. As for the installation and conversion, the Regional and U S Chemical teams were in and out within a half a day – I never even knew they were here! We have actively monitored the differences from our old products to our new U S Chemical products and we are very pleased with the results. After our first few washes, we noticed whiter results than what we had with Tide. I encourage any businesses interested in switching to U S Chemical to stop by our location to see the results for themselves!”

Brian Ugorek, General Manager
Holiday Inn Express Greece